Certificate in Interpersonal Communication

About This Program

This is a non-credit program offered on a part-time basis, one day per week over four weeks. For more information or to register, call 403.529.3844 or click the Courses & Fees tab below.

These courses allow you to develop your skills in a safe environment and provide you with numerous practical tools and techniques that you can begin using immediately to create successful outcomes.

The courses can be taken individually but are most effective when taken together to build on the concepts.

Participants will receive a personalized Certificate of Completion for the Series.

For upcoming dates and times and to register for courses, please click here.

Conflict Resolution and Negotiation (CA0073)
Tuition: $225 + GST
Hours: 6

  • the causes of conflict; how and why it occurs
  • conflict prevention and early intervention
  • learn a highly effective conflict resolution process
  • negotiating successfully with difficult people and in difficult situations
  • create win-win outcomes to build relationships and improve problem solving
  • develop critical skills and understanding required for the most effective application of the process

Practical & Effective Communication
Tuition: $225 + GST
Hours: 6

  • the key skills that make a successful communicator
  • understanding the communication process - the hidden components of  truly effective communication
  • analysis of your communication skills – where to improve
  • techniques to develop diplomatic, tactful and confident communication
  • enhance your image, increase positive outcomes, build and improve relationships
  • reduce frustration, establish credibility, build trust and increase your confidence

Dealing with Difficult People
Tuition: $225 + GST
Hours: 6

  • techniques and skills for dealing with challenging people for positive outcomes including co-workers, clients, bosses/supervisors and those in your networks
  • practical, effective and specific strategies for creating win - win outcomes with anyone
  • coping and turn-around strategies for dealing with very difficult people
  • understanding underlying causes of difficult behaviours and why they challenge us

Managing Behaviours
Tuition: $225 + GST
Hours: 6

  • managing ourselves and the situation for better outcomes
  • managing “less than perfect” behaviour of others
  • understand the underlying issues in difficult situations
  • specific actions for gaining control and managing more effectively


There are no formal academic requirements for this program.

Program Contact

For more information, contact:

Medicine Hat Campus
Shannan Hurlbut

Canada-Alberta Job Grant
Click here to learn about the Canada-Alberta Job Grant and how you can receive money to train existing or new employees.