Programs & Courses
Interpersonal Communication
CERTIFICATE of COMPLETION
This series of four courses will help you learn to build positive relationships, turn negative situations into win-win, learn tools and techniques that allow you to effectively deal with negative or stressful situations, and assist you in learning how to communicate more successfully in any situation.
Program At a Glance:
- Offered at the Medicine Hat campus
- Delivered part-time, in-person
- This program is eligible for the Canada-Alberta Job Grant which reimburses two-thirds of your employee's training costs.
Canada-Alberta Job Grant
Click here to learn about the Canada-Alberta Job Grant and how you can receive money to train existing or new employees.
Admission Requirements
There are no formal academic requirements for this program.
Courses & Fees
This certificate program consists of four, one-day courses (total instruction 24 hours). Courses can be taken individually, but are most effective when taken together to build on the concepts.
CONFLICT RESOLUTION AND NEGOTIATION
- the causes of conflict; how and why it occurs
- conflict prevention and early intervention
- learn a highly effective conflict resolution process
- negotiating successfully with difficult people and in difficult situations
- create win-win outcomes to build relationships and improve problem solving
- develop critical skills and understanding required for the most effective application of the process
PRACTICAL & EFFECTIVE COMMUNICATION
- the key skills that make a successful communicator
- understanding the communication process - the hidden components of truly effective communication
- analysis of your communication skills – where to improve
- techniques to develop diplomatic, tactful and confident communication
- enhance your image, increase positive outcomes, build and improve relationships
- reduce frustration, establish credibility, build trust and increase your confidence
DEALING WITH DIFFICULT PEOPLE
- techniques and skills for dealing with challenging people for positive outcomes including co-workers, clients, bosses/supervisors and those in your networks
- practical, effective and specific strategies for creating win - win outcomes with anyone
- coping and turn-around strategies for dealing with very difficult people
- understanding underlying causes of difficult behaviours and why they challenge us
MANAGING BEHAVIOURS
- managing ourselves and the situation for better outcomes
- managing “less than perfect” behaviour of others
- understand the underlying issues in difficult situations
- specific actions for gaining control and managing more effectively
Price: 849 + GST