Programs & Courses

Interpersonal Communication


This series of four courses will help you learn to build positive relationships, turn negative situations into win-win, learn tools and techniques that allow you to effectively deal with negative or stressful situations, and assist you in learning how to communicate more successfully in any situation.

Program At a Glance:

  • Offered at the Medicine Hat campus
  • Delivered part-time, in-person
  • This program is eligible for the Canada-Alberta Job Grant which reimburses two-thirds of your employee's training costs.

Program Contact

For more information, contact:

Shannan Hurlbut
Tel: 403.529.3849

Canada-Alberta Job Grant

Canada-Alberta Job Grant
Click here
to learn about the Canada-Alberta Job Grant and how you can receive money to train existing or new employees.

There are no formal academic requirements for this program.

This certificate program consists of four, one-day courses (total instruction 24 hours). Courses can be taken individually, but are most effective when taken together to build on the concepts.


  • the causes of conflict; how and why it occurs
  • conflict prevention and early intervention
  • learn a highly effective conflict resolution process
  • negotiating successfully with difficult people and in difficult situations
  • create win-win outcomes to build relationships and improve problem solving
  • develop critical skills and understanding required for the most effective application of the process


  • the key skills that make a successful communicator
  • understanding the communication process - the hidden components of truly effective communication
  • analysis of your communication skills – where to improve
  • techniques to develop diplomatic, tactful and confident communication
  • enhance your image, increase positive outcomes, build and improve relationships
  • reduce frustration, establish credibility, build trust and increase your confidence


  • techniques and skills for dealing with challenging people for positive outcomes including co-workers, clients, bosses/supervisors and those in your networks
  • practical, effective and specific strategies for creating win - win outcomes with anyone
  • coping and turn-around strategies for dealing with very difficult people
  • understanding underlying causes of difficult behaviours and why they challenge us


  • managing ourselves and the situation for better outcomes
  • managing “less than perfect” behaviour of others
  • understand the underlying issues in difficult situations
  • specific actions for gaining control and managing more effectively

 Price: 849 + GST

Upon successful completion of all four courses in the series, participants will receive a personalized Certificate of Completion for the Series from Medicine Hat College.