Programs

Medical Office Assistant

About This Program

The Medical Office Assistant Certificate is a fast-paced program that is offered in-class on a part-time format. Student should be comfortable using a computer and open to learning software programs. 

In order to complete the Certificate, students must:

  • successfully complete all of the courses listed below.
  • apply for the Certificate upon successful completion of all required courses. Certificate request forms are available at the Continuing Studies office.
  • complete all of the course requirements within 3 years

Workload:

  • Expect to dedicate significant time and effort on homework and studying.
  • Regular attendance is expected and required. 

If you are a graduate of Medicine Hat College's Administrative Office Professional (AOP) certificate, you can receive advanced standing in the Medical Office Assistant certificate program. With your AOP certificate, and successful completion of CA 0005 Medical Terminology, CA 0006 Procedures and Ethics, and Standard First Aid with Level C CPR, you will receive a Medical Office Assistant certificate. PLAR (prior learning assessment and recognition) will be provided for the computer skills training and keyboarding requirements, as well as the "Productivity and Workplace Communication" course requirements.

For more information or to register, call registration at 403.529.3844 or visit Continuing Studies. Courses can be found under the Business & Leadership and Computer & Technology sections.

The Medical Office Assistant duties can include front desk reception, making patient/client appointments, preparing charts, record keeping, Alberta Health Care billing, basic medical transcription and working with different departments within hospitals. An in-depth foundation in medical terminology provides a base for working in the medical field.

Medical Assistants demonstrate the following characteristics:

  • the ability to maintain patient confidentiality
  • excellent oral and written communication skills
  • good organizational and time management skills
  • strong computer skills and confidence in operating other office equipment
  • the ability to maintain accuracy while multi-tasking or working under pressure
  • a mature attitude toward the human body, wellness and disease processes
  • the ability to follow directions closely and accurately
  • the ability to establish a professional rapport with and instil confidence in patients
  • the ability to deal effectively with the difficult behaviours sometimes exhibited by people in distress
  • the ability to work independently or as part of a team

According to the 2015 Alberta Wage and Salary Survey, Albertans in the Medical Office Assistant occupational group earned a starting wage from $24.00 – $29.88 an hour. The average wage was $27.92 an hour. (www.alis.alberta.ca/wageinfo)

Medical Terminology

By studying rules, word roots, prefixes, suffixes and combining forms, students will be able to build, use and spell medical words related to body systems and organization. Students will:

  • learn anatomical, physiological and pathological body systems and terms
  • develop a solid foundation for medical terms related to the biology and language of each specific body system studied

Successful completion of Medical Terminology is a prerequisite to entering the Medical Office Assistant and Hospital Unit Clerk certificate programs. In order to successfully complete the course, students must earn a grade of 75% or better and have a minimum of 85% attendance and active participation in class.

Procedures and Ethics for the Medical Office
Prerequisite: Medical Terminology
This course focuses on learning the skills necessary to be a vital and important part of the medical office. Topics covered include: proper telephone etiquette, communicating with patients and physicians, organizational skills, records management, and appointment scheduling, Alberta Health Care billing, WCB claims, transcribing/typing of medical letters, and understanding confidentiality within the medical field.

Productivity & Workplace Communication
This specially designed 2 day series is focussed on increasing your productivity and enhancing your skills in the workplace, dealing with challenging people, and conflict resolution. You will learn:

  • to manage tasks and workload to achieve the right results
  • the barriers to personal efficiency and effectiveness and how to eliminate or reduce them
  • to maximize effectiveness with the use of planning and organizing tools
  • a Conflict Resolution process to improve outcomes
  • strategies to effectively assist the clients and people you work with. Clients dealing intense personal issues can present special challenges.

Keyboarding/Skillbuilding I
Student self-directed study: www.typingweb.com. After an initial assessment, students practice to master the touch typing technique and improve speed and accuracy on timed writings. Proof of typing a minimum of 30 wpm with 90% accuracy is required to pass this course and earn the Certificate.

Introduction to Microsoft Office Applications for the PC
You can learn more about computers, even if you aren’t sure of your next step. We will cover the basics of Microsoft Word, Excel and PowerPoint so that each student can decide which program will work for them. You will recognize the purpose of the applications, the look of each program, and create basic documents.

Microsoft Word 2013 Level 1A: Fundamentals

  • Enter and edit text
  • Create, save, and edit Word files
  • Format your text
  • Spelling and grammar checks

 Microsoft Word 2013 Level 1B: Formatting for Clarity

  • Set, use and modify tabs
  • Align paragraphs and adjusting spacing
  • Add bullets or numbers to your text
  • Use page numbers, headers and footers
  • Adjust margins, orientation and page layout

Standard First Aid with Level C CPR
Standard First Aid with Level C CPR can be taken through any authorized training provider. Please note: This course must be successfully completed before the Medical Office Assistant Certificate will be awarded.

 

Courses can be paid on a course by course basis. Prices are subject to change. Fees are as follows:

Medical Terminology (CA 0005)
Tuition: $695 + GST
Textbook: $125.50 + GST (approx.)  Material Fee: 35 + GST
Hours: 42
NOTE: This is the prerequisite for the Medical Office Assistant program. In order to successfully complete the course, students must earn a grade of 75% or better and have a minimum of 85% attendance.

Procedures and Ethics for the Medical Office (CA 0006)
Tuition: $645 + GST
Material Fee: $45 +GST
Hours: 36
NOTE:In order to successfully complete the course, students must earn a grade of 75% or better and have a minimum of 85% attendance. Maximum 12 students

Productivity and Workplace Communication (CA 0018)
Tuition: $395 + GST
Hours: 12

Introduction to Microsoft Office Applications for the PC (CT 0013)
Tuition: $149 + GST
Hours: 6

Microsoft Word Level 1A & 1B (CT 0024)
$345+GST
Hours: 12
NOTE: Price based on ‘Combine and Save Discount’.

Keyboarding/Skillbuilding I - www.typing.com
Free
NOTE: Proof of typing a minimum of 30 wpm with 90% accuracy is required.

Standard First Aid with Level C CPR
Tuition: Approx. $150
NOTE: Standard First Aid with Level C CPR can be taken through any authorized training provider.


Additional Notes:
  • The ‘Medical Terminology’ course offered through ed2go is not an acceptable prerequisite.
  • Material fees and textbooks costs will not be refunded after the Registration Deadline. Textbook fees are subject to change.
  • Certificate exams are required for each computer course. One exam sitting fee is included with enrolment in the related course. Pre-registration is a requirement. Re-tests will be treated as challenge exams. Pass Mark: 75%.
  • Microsoft courses can be challenged. The challenge exam fee is $75 + GST per exam.
  • Successful completion of Medical Terminology (CA 0005) is a prerequisite to entering the Medical Office Assistant certificate program.

Program Completion

To earn the Medical Office Assistant Certificate, students must achieve a grade of 75% on each of the required courses. All classes will have a minimum attendance requirement and class participation and presentation will be graded.

 

Upon success completion of the required courses, students must apply for the certificate by contacting the Continuing Studies Office at 403.529.3874.

Differences between Medical Office Assistant and Hospital Unit Clerk Programs

The Hospital Unit Clerk student is prepared to work in a hospital setting. The program includes skills in processing medical orders, operating hospital information system software, and general skills for a hospital nursing unit. Some health regions will specify that a Hospital Unit Clerk Certificate is a job requirement. However, Hospital Unit Clerk graduates have transferable skills that enable them to find employment in other health settings.

The Medical Office Assistant student is prepared to work in a medical or private office or clinic. The program includes training in specific clinical skills for the medical office or clinic, basic financial skills, medical billing, and the use of health care software for medical offices or clinics.

There are several courses that are identical in the two programs. If a student completes one of the programs, and wishes to gain a Certificate in the other, the student can apply for transfer credit for these identical courses.

To Register

Please refer to the Continuing Studies Calendar – Business & Leadership section for dates, time or to register online. Computer courses can be found in the Computer and Technology Section.