Conflict Management and Crisis Intervention in the Helping Professions
Helping professionals often need to respond to individuals in crisis and de-escalate situations. This course presents conflict resolution models and the application of conflict resolution techniques and de-escalation strategies. Students will participate in role play labs and authentic scenarios with the purpose of practicing and developing advanced communication skills to effectively navigate difficult conversations.
- Prerequisite: IDST 100
- Hours: 42 hrs (2-1)